Get It Done

News

  • GENERAL

    Only Rain Down the Storm Drains

    San Diego is notorious for its year-round 72 degree, mostly sunny forecasts. We do experience this thing called “weather” every once in a while, though. As the winter season quickly approaches, please remember that only rain goes down the drain! If you see anything other than rainwater from a storm in the curb, gutter, alley, or street, please help us protect San Diego’s water quality by reporting the issue on Get It Done. Learn more ways to help: https://www.sandiego.gov/get-it-done/only-rain-down-storm-drains

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  • GENERAL

    Talking Trash: What To Do About Missed Collections

    For more than 100 years, the City of San Diego has provided refuse and recycling collection services to the public. In 2020, with the onset of a global pandemic that compelled community members to stay home, the City saw an 11% increase in tons of trash and recycling collected when compared to the same period in 2019. The high volume of waste, coupled with the impacts of COVID-19 on City employees, led to an increase in missed collections. With more than 105,000 collections scheduled every day, our drivers face a daunting task each morning when they begin their routes. Our team does their absolute best to make every collection on time. If your collection is missed, check out the Environmental Services Department’s collection status webpage to see if your collection is delayed. If your address has been identified as being delayed, we will return the following day to provide your service. If your address was not identified as being delayed, please use Get It Done to submit a report under the “Missed Collection” category, and our team will do their absolute best to collect. Learn some helpful hints to ensure your container gets collected as scheduled: https://www.sandiego.gov/get-it-done/talking-trash-what-do-about-missed-collections

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  • GENERAL

    Did We Actually Get It Done?

    We often are asked what it means when a report is listed as “closed” on Get It Done. It can mean a couple different things: that our City team has resolved the issue or that we have passed it along to the responsible party. If our City employees handled it, how can you be sure? Drum roll please… before and after photos! Read more: https://www.sandiego.gov/get-it-done/did-we-actually-get-it-done

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  • GENERAL

    A Beautiful Summer Day in The Neighborhood

    Say goodbye to May Gray and June Gloom, because it is officially summer in San Diego! With more residents out and about, and more visitors in town than last summer, we expect to see an increase in Get It Done reports in the coming months. Click below to learn some helpful tips for any reports you may submit this summer. Learn more: https://www.sandiego.gov/get-it-done/beautiful-summer-day-neighborhood

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  • GENERAL

    Get It Done is Great – But Not for Emergencies!

    Get It Done is a lot of things – an innovative app, an easy way to connect with the City of San Diego, and a convenient tool for employees. But it is not a place to report emergencies. For emergencies, please always dial 9-1-1. Unlike our Get It Done crew, the 9-1-1 dispatch team works around the clock – 24 hours a day, seven days a week – to serve our community. If there is any doubt as to whether the situation is an emergency, it is always better to be on the safe side and call 9-1-1. If you’d like to report a non-emergency issue for which immediate action is not required, the City offers a few different ways for you to do it. Learn more: https://www.sandiego.gov/get-it-done/get-it-done-is-great-but-not-for-emergencies

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  • GENERAL

    A message from Mayor Todd Gloria

    The Get It Done mobile app is a great way to report non-emergency issues to the City of San Diego. By doing so, you’re helping us keep our communities clean and safe, and ensuring a better San Diego for all of us. To create a new report, just click on the yellow “New Report” button or open the menu in the top left corner of the home screen. Thank you for supporting our communities and moving San Diego forward.

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  • GENERAL

    So Long Summer; Hello Heat

    Summer breaks may be coming to an end, but wildfire season is still in full effect. Be sure you and your loved ones are prepared for the rising temperatures and fire risks around our community. Both the City and County offer resources to help San Diegans keep their homes safe and beat the heat. San Diego is projected to experience wildfire risks of equal or greater severity than in recent decades. Wildfire preparedness is key to protecting yourself, your property, and your community from the damages of fire. Check out the resources below so you can be ready and stay fire safe! • Visit alertsandiego.org for San Diego County regional emergency preparedness information. • Download Watch Duty (https://www.watchduty.org/) as a resource for real-time wildfire maps and alerts. • Visit https://www.sandiego.gov/climate-resilient-sd/wildfire to find out what the City is doing – and what you can do – to make San Diego a more climate resilient community. • Check out https://webapps.sandiego.gov/sdfiredispatch/ if you are curious what those sirens are for or where that Fire Truck or Ambulance is heading? • Download Waze (http://www.waze.com/) – a City of San Diego partner – to see and communicate road closures in your community. Cool Zone sites are available throughout San Diego County from June through October. The Cool Zones offer free air-conditioned spaces for people to stay cool and save energy. Anyone who needs to cool off can go to any of the sites. Check out the Cool Zone locations in your neighborhood (https://www.sandiegocounty.gov/hhsa/programs/ais/cool_zones.html and https://www.sandiego.gov/cool-zones), and stay safe this season! As a reminder, Get It Done is not for emergencies. For all emergencies, please dial 9-1-1.

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  • GENERAL

    How to Get It Done on the New Mobile App

    Welcome! Whether it’s your first time on the Get It Done mobile app or you’re a seasoned user, we’re thrilled you’re here. We’re proud to launch the newest edition of Get It Done to connect with even more San Diegans and offer improved reporting features. Not sure where to begin? We have you covered – click the link below to find out what’s new and how to use it! Full article: https://www.sandiego.gov/get-it-done/how-to-get-it-done-on-the-new-mobile-app

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